General Terms and Conditions
Haus RainerArrival & departure:
On departure day, you can stay in the room until 10.00 a.m., on the other hand we ask for your understanding that the room is normally not available before 11: 00 a.m. Down payment:
For a fixed booking, we kindly ask you for a deposit of 150,- Euro per room on our bank account. We will provide you with the exact bank data with a fixed reservation. The reservation is only valid after receiving the stipulated deposit Cancellation policy:
Room cancellations are only valid in writing. Up to 3 months prior to holiday-start there are no cancellation fees, up to 1 month prior to holiday-start we charge you for 3 days. Starting at 1 month prior to holiday-start, we will charge you 50% of the total cost. In the case of early departure, the total amount will be charged. Cancellation conditions: The Austrian hotel regulations apply > Trip cancellation insurance:
A hotel reservation is a contract of sale. By cancellation, late arrival, early departure, cancellation fees apply.... The Austrian hotel contract conditions apply and a short-notice cancellation/drop-out we are entitled to charge up to 80% of the total cost
Unexpected events can happen to anyone (illness, accident... etc.). Therefore, we recommend travel cancellation insurance in this case. We recommend the European Travel Insurance (your insurance consultant will gladly inform you). Non-smoker - smoker?
We would like to point out that smoking is not permitted in our pension. Likewise, we kindly ask you to only smoke on the apartments’ balcony. You can gladly smoke on the terrace or by the front door. Animals:
We would like to point out that animals are not permitted in our pension.